Frequently Asked Questions

Vex Hair accepts returns on unaltered, unworn extensions in original packaging within 30 days of delivery. Extensions that have been worn, washed, or altered are not eligible for return. For full details visit vexhair.com/return-policy.

If a Seamless Clip-In set is returned, the complimentary tester piece must also be returned, and the main hair extension product box must remain sealed.

Tester pieces purchased separately are final sale and are not eligible for return or exchange.

Refunds are processed after the return has been received and inspected. Most refunds appear within 7–10 business days, depending on your payment provider.

Yes. Tester pieces may be purchased individually upon request when available. Tester pieces are single-weft in the same color and length as the full set. Tester pieces purchased separately are fully wearable but are final sale and not eligible for return or exchange. All online orders come with a free test piece, so that you can feel confident before committing.

We recommend ordering with time to spare. Each order is hand-prepared and processed within 1–3 business days, then shipped with complimentary standard delivery — expedited options are available at checkout, calculated by your location. Delivery timeframes are carrier estimates, so for a wedding, cruise, or vacation, we suggest ordering at least a week ahead. Local to Orlando, or in town before you go? Book a showroom color match and leave with your shades hand-matched in person — no shipping wait at all.

Yes. Select "Local Pickup" at checkout, and your order will be ready within two hours at our downtown Orlando showroom, 37 N Orange Ave, Suite 301. Wait for your confirmation email, then buzz the call box when you arrive and we'll meet you in the lobby with your order. Pickup is available every day, 11am–8pm.

Complete policy information can be found on our Shipping Policy, Refund Policy, Privacy Policy, and Terms & Conditions pages.