Refunds & Exchanges
Every online order includes a complimentary test piece, so you can check your color against your own hair before you ever open the full set.
If the shade isn't quite right, your set is still sealed — which means it's easy to exchange or return.
We built it this way so you can order online with confidence.
Returns
(Unopened items only)
Because every order comes with a test piece, you can confirm your color before opening the set — so your full order stays sealed and return-ready.
We accept returns on unopened, unused sets within 30 days of delivery, provided items are in original packaging with security seals intact.
Returns are always free within the 30-day window — just email us and we'll send a prepaid label.
Exchanges
Not quite the shade you pictured? That's exactly what the test piece is for — and if your set is still sealed, exchanging it is simple. We're happy to exchange unopened hair extensions within 30 days, as long as packaging remains sealed, security seals are intact, and the test piece is included.
Just email us at info@vexhair.com with your invoice number and the shade you'd like instead. We'll walk you through the swap and get your new color on the way.
A small shipping fee applies to color exchanges.
Hygiene & Final Sale
Because hair extensions are worn against your own hair, every Vex set arrives sealed and untouched — never worn, never returned by anyone else. That's why we can't accept opened, worn, or tampered sets back: the same standard that protects your set protects every set.
This is exactly what the test piece is for. Use it to confirm your color and texture before opening the full set — so you can be sure of your shade without breaking the seal. Sets that have been opened or don't meet our eligibility requirements can't be returned or exchanged.
Questions
We're happy to help with anything you need.
Reach us at info@vexhair.com
